How did a major banking group optimize its insurance document automation?
Complex underwriting contracts
Several hundred users
Multilingual use of Osidoc
Customer context
A large international banking group, a major player in the finance and insurance sectors, needed to manage a complex life insurance underwriting process for its indirect sales network.
This group faced several challenges:
Pre-printed documents management : The contract was based on approximately 42 pre-printed documents for each language managed, resulting in high storage and distribution costs, and a burden in updating documents.
Time-consuming training : Sales teams had to undergo specific training for each product and for the use of pre-printed materials, tying up time without real gains in operational efficiency.
Tedious manual entry : Collecting and entering subscription data was complicated on the move, with a high risk of error linked to handling multiple paper documents.
Lengthy validation and re-entry : Paper documents were physically sent to various European back offices, requiring manual re-entry and multiple exchanges with sales representatives. This process generated delays, frustrations, and the risk of lost business opportunities.
Multiplicity of systems : Re-entering data into various application environments (EDM, compliance, BI, etc.) led to additional administrative complexity and risks of error.
The Osidoc intervention
To address these challenges, Osidoc was deployed to digitize, streamline, and secure subscription processes and back-office management procedures. Key actions include:
Elimination of pre-printed documents : Complete digitization of subscription documents, with templates that can be administered in real time by business units. Documents are personalized based on the network, customer, product, and language.
Deployment to sales forces : Secure access via multi-SSO authentication, with a front-end Osidoc portal communicating with back-office systems.
User autonomy : Osidoc's intuitive interface allows for use without specific training, replacing traditional training.
Assisted and controlled entry : Reduction of entry time thanks to an intelligent interface, with the possibility of preparing files in advance.
Accelerated validation : Automatic back-office input allows for almost instant validation and electronic signature after scoring.
Integrated back-office document production : Osidoc also handles management procedures (change of beneficiary clause, additional payments, etc.), in real time or in batches.
Integration into the information system : Elimination of re-entries thanks to automatic feeding of the various tools (EDM, BI, electronic signature, regulatory controls, etc.).
Rapid implementation with low IT resource consumption : Technical integration is light, with implementation carried out mainly by the business lines supported by Osidoc consultants.
The results
Osidoc's intervention has enabled significant gains to be made in terms of performance and customer satisfaction :
Gain market share thanks to the drastic reduction in validation and signature times.
Building loyalty in sales networks through a simplified, fast and secure experience.
Customized and compliant offers without the need for specific training, limiting errors.
Increased administrative productivity thanks to the elimination of pre-printed documents, training, re-entry and logistical burdens.
A coherent, unified information system, with complete urbanization of Osidoc to enable document management on both front and back-office levels.
In short, Osidoc has enabled this banking group to transform a complex manual process into a fully digitized, rapid and customer-oriented underwriting chain, significantly boosting its competitiveness in the market.
Demo / Contact